Refund Policy

1. Purchase of Credits

Bartermart credits are purchased by users to access eligible platform features, including additional listing slots, post boosts and other features made available by ZIPH Crest Axis Limited.

Credits are digital units used within Bartermart. They are not cash, bank deposits or funds held by BARTERMART for withdrawal by users.

2. All Credit Purchases Are Final

All credit purchases are final and non-refundable, except where a refund or other remedy is required by applicable law.

We do not provide refunds simply because a user: • Changes their mind after purchasing credits. • No longer wishes to use Bartermart. • Has unused credits remaining in their account. • Decides they need the money for another purpose. • Is dissatisfied with the ordinary operation of a feature that was accurately described before purchase.

Users should carefully consider their needs before purchasing credits.

3. Account Suspension or Termination

ZIPH Crest Axis Limited may suspend or permanently terminate an account that violates Bartermart's Terms and Conditions.

A user's remaining credit balance does not prevent BARTERMART from enforcing its rules, and suspension or termination does not, by itself, entitle the user to a refund of purchased credits.

Users are responsible for complying with Bartermart's rules before and after purchasing credits.

4. Failed Payments and Technical Errors

If a payment is charged but the corresponding credits are not delivered, or a technical error results in an incorrect credit deduction, the user may contact Bartermart support for investigation.

Where an error is confirmed, BARTERMART will take appropriate corrective action, which may include crediting the user's account, restoring improperly deducted credits or providing another remedy where required by applicable law.

5. Paid Features

Credits used to activate listing slots, post boosts or other digital features are not ordinarily refundable once the relevant feature has been delivered or activated as described.

If a paid feature is not delivered as promised because of a technical failure attributable to Bartermart, BARTERMART will review the issue and provide an appropriate remedy where required by applicable law.

6. No Cash Withdrawals

Credits cannot be withdrawn, exchanged for cash or transferred into a bank account.

Purchasing credits does not create a right to receive money from BARTERMART, except where a refund or other payment is required by applicable law.

7. Contact Us

For payment problems, missing credits or technical errors, users should contact ZIPH Crest Axis Limited through Bartermart's official support channel.

This policy must be read together with the Bartermart Terms and Conditions.