Privacy Policy

1. Introduction

Bartermart is a product of ZIPH Crest Axis Limited ("ZIPH", "we", "us" or "our").

This Privacy Policy explains how we collect, use, store, protect and share personal information when you use Bartermart, including its website and mobile application.

We respect your privacy and aim to collect only the information reasonably needed to operate the platform, facilitate swaps, protect users and improve our services.

By using Bartermart, you acknowledge that you have been provided with this Privacy Policy. Where consent is required by law, we will obtain it separately.

2. Information We Collect

Depending on how you use Bartermart and which features are available, we may collect the following information:

Account information: • Name or username. • Email address and phone number. • ID documents. • University or campus information. • Account login and authentication information.

Listings and swap information: • Photographs and descriptions of items you list. • Items you offer, request or exchange. • Swap instructions, point values and transaction records. • Reports, complaints and communications relating to swaps.

Technical information: • Device type, operating system and app version. • IP address, log records and technical information needed to operate and secure the platform. • Information about errors, performance and how platform features are used.

Support and safety information: if you contact us or report another user, we may collect the information and evidence you provide to investigate the matter.

We will not collect every category of information listed above unless it is relevant to the platform's operation and our lawful purposes.

3. How We Use Your Information

We may use your information to: • Create and manage user accounts. • Display listings and facilitate connections between users. • Support the swap and credit systems. • Send essential account and service notifications. • Respond to enquiries, complaints and reports. • Detect fraud, misleading listings, prohibited images and other misuse. • Investigate violations of our Terms and Conditions. • Maintain platform security and prevent unauthorised access. • Fix technical problems and improve the app. • Meet legal and regulatory obligations.

We will not use personal information for unrelated purposes without an appropriate lawful basis.

4. Information Visible to Other Users

Bartermart is a platform where users interact with one another. Certain information may therefore be visible to other users.

Depending on the app's design, this may include your username, profile information, listings, photographs, descriptions and information associated with your swap activity.

Do not include your home address, passwords, financial details or other private information in public listings.

You should understand that information you make visible to other users may be copied, saved or shared by them. BARTERMART cannot guarantee that another user will keep publicly available information private.

5. When We Share Information

BARTERMART does not sell users' personal information to advertisers.

We may share relevant information in the following circumstances: • Service providers: with trusted providers that help us host, maintain, secure or operate Bartermart, where they need the information to provide their services. • Other users: where necessary to display listings, facilitate swaps or enable communication through the platform. • Safety and investigations: where reasonably necessary to investigate suspected fraud, threats, prohibited conduct or violations of our rules. • Legal requirements: where disclosure is required by law, a valid legal process or a lawful request from an appropriate authority. • Business changes: where information needs to be transferred as part of a merger, restructuring or transfer of the business, subject to applicable legal requirements and appropriate safeguards.

We will take reasonable steps to ensure that information shared with service providers is handled appropriately and protected against unauthorised use.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.

These measures may include access restrictions, secure authentication, appropriate encryption, system monitoring and controlled administrative access, depending on the systems used.

No online service can guarantee complete security. Users should protect their login details, use secure devices and report suspected unauthorised access promptly.

If a personal data breach occurs, BARTERMART will assess the incident and take the steps required by applicable law.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including operating accounts, maintaining relevant swap records, investigating reports, protecting the platform and meeting legal obligations.

When information is no longer needed, we will take appropriate steps to delete it, anonymise it or otherwise dispose of it securely, subject to applicable legal requirements.

We may retain certain records after an account is closed where necessary to address disputes, prevent fraud, enforce our rules or comply with the law.

8. Your Privacy Rights

Subject to applicable law, you may have the right to: • Request access to personal information we hold about you. • Ask us to correct inaccurate or incomplete information. • Request deletion of your personal information where applicable. • Object to or request restrictions on certain uses of your information. • Request a copy of certain information in a usable format. • Withdraw consent where processing is based on consent. • Complain about how your personal information is handled.

Some information may need to be retained where the law requires it or where another lawful basis applies.

To exercise your rights, contact BARTERMART through the official contact details provided on the Bartermart website or within the app. We may need to verify your identity before responding.

You may also lodge a complaint with the Nigeria Data Protection Commission where appropriate.

9. Account Closure and Data Deletion

You may request the closure of your Bartermart account through the available account settings or official support channel.

Closing an account does not necessarily mean that every record will be deleted immediately. Certain information may be retained where required by law or reasonably necessary for legitimate purposes, such as investigating fraud, resolving disputes or maintaining required records.

Where information is no longer required and no lawful reason exists to retain it, we will take appropriate steps to delete or anonymise it.

10. Cookies and Similar Technologies

If our website or app uses cookies, analytics tools or similar technologies, we may use them to maintain essential functionality, understand technical performance, improve user experience and protect the service.

Where required by law, we will provide appropriate notice and obtain consent before using non-essential cookies or similar technologies.

Users may be able to control certain cookie settings through their browser or device.

11. Children's Privacy

Bartermart is intended for users who meet the platform's applicable age requirements.

We do not knowingly collect children's personal information in circumstances where doing so would be unlawful. If we discover that personal information has been collected unlawfully from a child, we will take appropriate steps to address the situation in accordance with applicable law.

12. Third-Party Services

Bartermart may rely on third-party services for hosting, authentication, analytics, communications or other technical functions.

Those services may process information on our behalf or under their own privacy terms, depending on their role.

Where a third party independently controls how it uses information, its applicable privacy policy may also apply. We encourage users to review relevant notices when using external services.

13. International Transfers

Some of our service providers may store or process information outside Nigeria.

Where personal information is transferred internationally, BARTERMART will take the steps required by applicable Nigerian data protection law to ensure that the transfer is lawful and that appropriate safeguards are in place.

14. Changes to This Policy

We may update this Privacy Policy when our services, data practices or legal obligations change.

The latest version will be published on our website and, where appropriate, made available through the app.

Where a change requires notice or consent under applicable law, we will take the necessary steps before applying it.

15. Contact Us

For privacy questions, data access requests, correction requests, deletion requests or complaints, contact ZIPH Crest Axis Limited through the official support contact provided on the Bartermart website or within the app.

Bartermart is committed to handling users' personal information responsibly, transparently and in accordance with applicable data protection law.